Customer Support

Covid19 Update

We are still open! However, things may not be running as they usually would be due to Covid19. 

Unfortunately our stock is limited, as our main suppliers are now closed due to sticking to social distancing guidelines. But we are still very open to orders, and we will let you know if we are unable to fulfill your order due to low stock or we can also offer alternatives where necessary. 

Delivery Times

We have now removed Fast Delivery from our store and just working on our Standard 3-5 working day delivery. However, due to the volume of parcels going through our shipper (Royal Mail), there may be a delay in your parcel. So please be prepared for this and order with enough time. I can supply dispatch details but please note we can't always answer "where's my parcel?" with any solid information. 

Thank you for your understanding. Any questions please  drop me an email to paula@thegiantballooncompany.com

Shipping & Delivery

 

All Giant Balloons will be shipped to all UK addresses by Royal Mail. 

There are two delivery options at checkout. They are as follows…. 

  1. Standard Delivery: received within 3-5 working days of order

  2. Fast Delivery: received within 1-3 working days of order

Price: 

  • Standard up to 2kg: £3.95

  • Standard over 2kg: £6.00

  • Fast up to 2kg: £10.00

  • Fast over 2kg: £18.00

Price determined at checkout. 

FREE STANDARD DELIVERY ON ORDERS OVER £50

PLEASE NOTE:

-Orders placed after 12pm will be carried over to the following working day. 

-Working days are Monday to Friday excluding weekends and bank holidays.

-We ship Monday-Friday. We do not dispatch parcels during weekends or on bank holidays. 

International delivery -Please get in touch. 



Returns

 

We only offer refunds/exchanges on unused and unopened balloons within 14 days of dispatch. Once balloons have been inflated, balloons are non returnable. Return postage has to be paid for by yourself and a refund/exchange will be made on the safe return and inspection of product.  However we will reimburse shipping costs if the return, upon inspection, is a result of our error.

Please be aware we can't be responsible for balloons bursting during or once inflated and we can't offer refunds on these used items. All balloons are checked before dispatch for any manufactural fault. 

Bespoke tassel tails and any bespoke orders (eg.items that aren't listed on our website or are amendments of products on our website) are handmade to order, so we are unable to except returns/exchange on these items, unless there has been an error on our part (eg. wrong colour sent out). 

 

Balloon Care

Please avoid rough handling the balloons once inflated. They aren't to be used as toys.

Keep balloons at room temperature, avoiding direct sunlight and cold places e.g garages/garden sheds.

Do not keep in cars for long periods of time.

Do not release giant balloons into the air. 

Inflation of balloons to be done by an adult.

If small children are around please be aware that fragments of balloons can be a chocking hazard.

All our balloons are made from 100% latex so please consider anybody who has allergies. 

Do not deliberately inhale helium. Although not poisonous, this gas can cause serious damage to your lungs and could result in death. This warning is endorsed by the British Compressed Gasses Association.

All helium cylinders to be handled with care.

Please follow all instructions provided with the order.

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